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Big gap developing in commercial insurance customer satisfaction

Among the things that have major impacts for an insurance company is how happy customers are with their experience with the company. An insurer’s customer satisfaction levels could affect its abilities to keep current customers. Such levels could also impact an insurer’s likelihood of attracting new customers.

Weather-related payouts hit high levels in 2017’s first half

Severe storms can cause a great deal of damage. For example, hail and wind from such storms can end up significantly damaging homes, businesses and motor vehicles. The damage from severe weather can have big financial implications for many parties.

Disasters have hit many parts of Louisiana in recent times

Insurance claims related to disasters are ones that many insurers that operate here in Louisiana may have seen in recent years. As recent statistics put forward by the Louisiana Department of Insurance point to, disasters have hit all different parts of the state in recent times.

Fraudulent claims can have big financial impacts on auto insurers

The claims auto insurers receive can vary in their validity. Sometimes, among the invalid claims such an insurer receives are claims aimed at defrauding it. For example, sometimes, dishonest individuals stage accidents and file fraudulent insurance claims in relation to such “crashes.”

Insurance industry could see considerable growth in AI use

There are many technologies insurance companies might turn to to try to reduce costs and improve the efficiency of their operations. Among these are artificial-intelligence-based systems. Such systems can be used in a customer service capacity. An example of this is providing customers with access to a “virtual assistant," such as through a mobile app, which can help with obtaining basic policy and claims information.

Smartphone videos and insurance claims

Smartphones have had a big impact on all manner of things. This includes in how people take videos. With the cameras on modern smartphones, people have a way to take relatively high-quality videos right at their fingertips. Videos taken by smartphones can show up in all sorts of places. This includes in homeowners insurance claims.

Challenges regarding cyber insurance

One area that has seen a lot of growth in the insurance industry in recent years is cyber insurance. This relatively new type of business insurance coverage is already drawing in a fair number of business customers; estimates put global spending on cyber insurance at $2 billion in 2015. And some predict that future years could see considerably higher spending totals.

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CAFFERY, OUBRE, CAMPBELL & GARRISON, L.L.P.

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100 East Vermillion Street
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Lafayette, LA, 70501
Phone: 337-446-2442
Fax: 337-269-1753
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P.O. Drawer 12410, New Iberia, LA, 70562-2410
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